1) Is your jewelry safe enough to wear? Could they pass the tests of official inspection?

Absolutely yes. Using the best materials and advanced craft technology, our jewelry is carefully handcrafted in 925 sterling silver, stainless steel, and brass.

For 925 sterling silver jewellery, most of them bear the stamp 925 or S925 which is 92.5% pure silver (925/1000).

Some gold plated jewelry is to deposit a thin layer of gold on to the surface of sterling silver so it also bears the 925 or S925 stamp.

Our jewelry could pass the third-party tests and in compliance with the standard in Europe and America.

2) What's the MOQ?
For personalized jewelry, MOQ is 5 pcs per item, 10pcs per order.
For inventory items, MOQ is 10pcs per item, 50pcs per order.

For OEM/ODM orders, MOQ is 10-100pcs depending on metal material and design.

Mixed wholesale is acceptable, you can mix any designs.

MOQ could be adjusted at the beginning of the cooperation.

3) Are the products that I will receive exactly the same as the photos on your website?
For 99% of jewelry, the actual products look much better than photos. We make every effort to provide our clients with products that look the same as the photos showed on our website. However, there is a difficulty to show exact colors because of the lightings, techniques, angles and monitors. The actual color of the products may vary slightly from the photos on our web.

We are aware that the noticeable variations in colors might be unacceptable for some clients, so it's necessary to check the samples firstly before placing bulk order.

4) What is the production lead time? Or how long it takes to ship my order?

For inventory items, the lead time is 3 to 5 working days.
For OEM orders, our production time varies from 2-3 weeks, then ship - depending on items purchased.
For personalized items, our production time varies from 5-22 days, then ship - depending on the design and materials purchased.

5) What type of color/material you offer? Do you have other metals besides 925 sterling silver?
Silver is the most common metal used in our jewellery. It's durable and has a longer lifespan compared to other metals. Besides, we also use other metals to make jewelry according to customer requirements, such as stainless steel, brass, acrylic and etc.

6) I don't know my ring size. So how should I choose a suitable ring?

We suggest you go to the local jewelry store, and get your accurate finger size, then check out our Ring Size Chart for your ring size.
Kindly remind that self-measurement is not accurate normally because of the incorrect measurement.

7) I have a design or idea. Can you turn it into a piece of jewelry?

Yes, sure. Customer's designs and samples are welcome.

When customers provide us the ideas or photos, our team will do a 3D drawing for evaluation to make sure they like it. Then we go ahead, commit and create all the different jewelry they want. We respect your ideas and will protect your design. Non-Disclosure Agreements will be signed before starting our cooperation.

8) Can I change the color of the stone and the material on the outside of the jewelry?

Yes, we could accommodate the color of the stone whatever the customers want. A color chart will be provided to pick up the colors they need, then we insert the stones on the jewelry. For the material on the outside, we could plate silver, white gold, yellow gold, rose gold and black, 5 colors in total.

9) What kind of packages do you have? Can we customize the materials and put our logo?

We have Polybag, Velvet Gift Bag, PU Leather Jewelry Box, Paper Jewelry Box and Handle Jewelry Paper Bag.

Yes, we are able to customize the jewelry box with the materials that you requested, and your logo & brand name could be put on all packages.

10) How can I get the sample?
We are pleased to provide samples. Please contact us to know sample charges. These charges are various as per design.

11) What are the payment terms?
We accept payment bank transfer, PayPal, Western Union.
Basically, 50% advance deposit and 50% balance paid before shipment. These deposit terms depend on the total order amount. Please contact us for more detail.

12) What are the available shipping methods? How long does it take to deliver?
We offer regular worldwide shipping and DHL/FedEx/TNT/EMS/ePacket shipping methods.

Shipping methods --- Shipping time --- Tracking website
ePacket --- 7-20 days --- www.17track.net/en
EMS --- 5-20 days --- Local post office website
DHL --- 3-9 days --- www.dhl.com
FedEx --- 3-9 days --- www.fedex.com
TNT --- 3-9 days --- www.tnt.com