15) Could you provide personalized semi-mount solitaire style pendant, ring, earrings, and bracelet? I will set my own stones in local.
Absolutely yes, we are able to customize any semi-mount solitaire styles with your design. You could choose our stones or yours. It's no problem.

16) Why the two pieces of jewelry look very similar in the pictures but sold at completely different prices?
Lots of factors could affect the price, these are metal & stone material, craftsmanship, plating material and thickness, surface treatment, production technique and etc, which are very difficult to identify just from the photo. The only way to distinguish between the two is by evaluating the samples.

Please check What Affects The Price of Jewelry for more details.

17) I only order 50pcs jewelry, could you customize my packaging box?
Yes, sure. We could customize your jewelry box with your company brand & logo on it. The minimum quantity is 50pcs per order.

18) What kind of chains do you have, I don't like the chain that comes with the necklace or bracelet, can I choose a different chain?

Yes, sure. Please check The Ultimate List of 23 Most Popular Chains and send us the chain type and width you prefer.

19) The custom name is too small, is it possible to make it bigger? Do you have other font options?

For all personalized name jewelry, name size & font and chain size could be customized according to your requirements. Just note it when sending us an order. Please check Buyer's Guide to see more font options.

20) Exactly how long does it take to produce personalized jewelry? Can you tell me the manufacture time and shipping timeframe?

In general, production time is 3-5 days for picture & engraving designs, 9-12 days for basic name design, 18-20 days for complicated design. There will be 3-5 days delay in peak season.

If shipping by DHL Express, it takes about 3-5 days to USA, Canada, Australia, Japan, UK, Spain, Germany, and most of the EU countries; 5-9 days to South Africa, South America, and other remote area.

21) Is the postage a flat shipping rate? or does it vary depending on the number of items shipped?

For DHL/Fedex/UPS/TNT Express, they adjust prices annually and calculate shipping rate based on 500g. For example, it's $30 for 1-500g , $35 for 501-1000g. That means postage is the same for 1pc and 30pcs which is less than 500g without gift box. So it's really important to choose the right quantity to reduce the postage for each piece.

22) How do I place the order? And I can't find what I want on your website.

If you find any designs that you want to order or learn more details, please do not hesitate to send the item numbers or pictures with the quantity to our email info@namejewelrymfg.com. We will get back to you as soon as we can.

We are able to customize any designs just according to the ideas or photos. So far we have made thousands of designs. It's difficult to post all of them on websites. If you can't find what you need, just drop us an email with your ideas, or reference pictures/sketches, we will send you quotes accordingly.

23) Does your gold plating jewelry turn? And how long does it last?

Like all types of plating, the gold plating layer can wear away, lose its luster and turn over time, and expose the base metal underneath. It has nothing to do with the quality problem, even famous brands are not spared either.

It's difficult to answer with a specific number for question "how long does it last" . There are many factors that determine how long the gold plating layer fade and tarnish. Such as the thickness of the plating, the underlying metal, electroplating method, amount of contact, and etc. Base metals like sterling silver, stainless steel, and brass can provide the most durability for longer-lasting plating jewelry.

Generally, the plating layer can last for 1-2 years with proper care. Keep your jewelry away from chemicals, salty waters, makeup, and friction. Avoid brushing or rubbing the jewelry and using abrasive cleaners. Clean your jewelry regularly.